From amorphous to structured
Challenge
The relatively new and rapidly growing department lacked an onboarding structure and robust new hire training plan, resulting in low performance levels and low staff retention, a trend especially exacerbated within the novel context of the remote work environment.
Solution
Prompt adaptation to remote training by using Loom to record videos of processes
Build a solid remote program by creating a daily training schedule for managers to employ with new hires
Add training videos to the schedule and link necessary documentation
Assign a senior trainer, a manger and a buddy for each new hire
Include a priority-based checklist and create scavenger games to learn more about our internal systems
Outcome
In 18 months, during COVID, the team doubled from 6 to 12 with only one team member leaving. With retention stabilized, a new hierarchical structure formed, making it possible to craft new goals and growth opportunities and meet business needs, while cultivating a positive work-life balance.
TOOLS USED
STAKEHOLDERS INVOLVED
VP Design, Director of Marketing, Creative Director, Senior Operations Manager
““Christie helped put procedures in place way before I got there to make our group thrive and be what it was when I joined the company. Even with so many things on her plate, she always made time for our group and made herself available to us if we had any issues.””