From guesswork to data-driven
Challenge
Managers were evaluated not only on achievements but how we motivated our teams to reach their collective goals. With no framework in place to measure team outcomes, goal setting for incoming projects was ineffective.
Solution
Create real-time data visualizations of team's various projects
Pull auto-populated analytics from the project management dashboard
Work with content operations to build formulas
Dig into team's performance metrics to identify opportunities for growth and pre-plan how to address future challenges
Outcome
By utilizing this data-driven approach, which reached beyond department baseline and title level metrics, my suggestions for improvements were supported. Upper management was also able to leverage data for wider departmental needs.
TOOLS USED
STAKEHOLDERS INVOLVED
Senior Operations Manager, Content Operations Coordinator, Data Operations
““Christie is an excellent team leader who is willing to go above and beyond to serve company wide goals, while also making sure to nurture the needs of her team.””